Help with accounts, payments, bonuses and technical questions via the 1xBet site
Ask about accounts, payments, bonuses, technical issues or verification by email, phone or Telegram. Use phone urgently; email payment requests. English and Korean support is available.
Enter a valid email or phone; create a password; select your country and KRW currency; add a promo code if needed; confirm your age; accept documents.
Open the email or SMS, follow the link, enter the code, and check spam. Request a resend or contact support if the message does not arrive.
Open the cash register, choose a payment method, enter the amount, check the minimum deposit, activate any bonus, confirm payment, and check your funds. An account can be created without a deposit.
Get help with registration, login, password recovery, data changes, email confirmation, account blocks and basic KYC questions.
Report loading, game, freezing, app, audio/video, device or login errors; send your model, OS, browser, time, text and screenshot.
Ask about missing deposits, withdrawal status, fees, limits, cancelled payments, method checks and requests for extra documents.
Request betting limits, temporary blocks, timeouts, self-exclusion, ad removal, transaction history or specialised assistance.
Use this business information table to check the operator’s legal details before contacting the official 1xBet casino. For the latest channel availability, visit the official 1xBet site.
| Information Type | Details |
|---|---|
| Company Name | Caecus N.V.; public limited company; trading name: 1xBet. |
| License Authority | Curaçao Gaming Authority; OGL/2024/1262/0493; active. Expiry and registry link not listed. |
| Registration Jurisdiction | Curaçao; company number 163779. Registered address and registry link are not listed. |
| Support Hours | Hours not published; email [email protected]; phone +44 127 325-69-87. |
Chat is usually fastest, often within minutes. Email, payment reviews and complaints may take 24–72 hours. Weekends, holidays and peak traffic can delay replies; support may request extra documents. Check the official 1xBet casino for updates.
Fast Chat Response
Daily Availability
Trained Support Team
Secure communication
Chat is quickest. Email may take longer; hours and delays vary, and a first reply may not resolve the issue.
Share your username or ID, registered email, issue date and time, game or payment method, and transaction number. Add an error screenshot.
Support can check bonus status, terms, promo codes, and wagering rules. They can also explain why an offer was cancelled.
English is primary; other languages and schedules vary by channel. Translation may help when needed.
✅ Use verified 1xBet profiles for news, updates, and private messages. Support requests are handled in queue order.
📝 Contact regular support first, request a case number, then send a formal complaint with account details and evidence. Await a written reply before escalating to a senior specialist or regulator.
